That was the question a young Best Buy associate from Peoria asked CEO Brian Dunn during a company town hall.
And in that moment, Brian had a realization that every leader needs to hear:
“How do I not know that? What have I been doing?”
Instead of dismissing it, he listened—and what started as a small question turned into a company-wide change that built trust from the ground up.
In this episode of Capitalist Culture® , Brian shares how staying close to the front line shaped his leadership, transformed Best Buy’s culture, and reminded him that the best ideas don’t come from the boardroom—they come from the people closest to the customer.
🎧 Watch the full conversation here: https://youtu.be/rAyeEWMBUDs